Information/Registration Desk Hours

7:00am – 5:00pm, Monday through Friday
8:00am – 4:00pm, Saturday and Sunday

 

Business Office Hours

8:00am-4:00pm, Monday through Friday
(Billing, Accounts Receivable, Insurance Questions)
Closed weekends and holidays
For inquiries, call 618-643-2073 or billing@hmhospital.org

 

Hospital Visiting Hours

Hamilton Memorial Hospital District visiting hours vary based on department.

Emergency Department:

24 hours a day, 7 days a week

Outpatient Surgery:

6:00am – 5:00pm (time may vary based on schedule)

Inpatient Unit:

8:00am – 8:00pm – Every day including weekends and holidays.

 
All visitors must check-in at the front desk and follow verbal or posted instructions. 
If outside of front desk hours, visitors must check in at the nurses station prior to entering a patient room.
 
Patients have the right to receive or deny any visitors.

 

Hospital Visitor Guidelines:

  • Visitors are restricted to two (2) people at a time in patient rooms, during business hours.  Exceptions must be approved by the Charge Nurse on shift.
  • Children under the age of 12 are not permitted as visitors unless accompanied by a responsible adult. Children may be restricted from visiting due to behavior and/or infectious risk.
  • Visitors who have symptoms of illness (infection, fever, cold, vomiting, diarrhea, etc.) or do not feel well should refrain from visiting.
  • Visitors displaying aggressive, abusive, or disruptive behavior will be asked to leave.
  • HMHD is a tobacco-free campus. Smoking, chewing tobacco, and e-cigarettes are not allowed anywhere on hospital district property.
  • The use of cell phones for recording purposes are not permitted. Please take any calls in the visitor waiting lounge.
  • Visitors may be asked to leave the room during tests or treatments, when the doctor or nurse needs to see the patient, or if the visitor’s presence is interfering with the ability of HMHD to provide care to the patient.
  • Visits must take place in the patient’s room. Some restrictions remain in place to create a safe and secure environment for our patients and healthcare workers.

 

Visitors may be restricted in certain situations based on:

  • if the visitor could interfere with the patient’s care or the care of another patient
  • if the patient has infection control issues 
  • if the patient needs rest or privacy 
  • if the visitor or patient has behaviors that aren’t conducive to visitor/patient 
  • if an existing court order restricting contact is in place

 

If you have questions or concerns about these restrictions please call:

Carrie Musgrave, Infection Control | Risk Manager at 618.643.2361 ext. 1100.