Information/Registration Desk Hours
7:00am – 5:00pm, Monday through Friday
8:00am – 4:00pm, Saturday and Sunday

Business Office Hours
8:00am-4:00pm, Monday through Friday
(Billing, Accounts Receivable, Insurance Questions)
Closed weekends and holidays
For inquiries, call 618-643-2073 or billing@hmhospital.org

 

Hospital Visiting Hours
Effective January 9, 2025, Hamilton Memorial Hospital District is implementing precautionary measures to help prevent the spread of Influenza, COVID-19, RSV, and other respiratory illnesses until further notice.

The updated restrictions are:

  • Visitors showing any signs of illness are asked to refrain from visiting
  • No visitors under 18 years of age
  • Emergency Department will be limited to one (1) visitor per patient
  • Med Surg and Transitional Care will allow two (2) visitors per patient

Patients arriving to the Emergency Department or Family Clinics presenting with respiratory symptoms such as coughing, sneezing, runny nose, fever, or sore throat will be asked to wear a mask.

Hospital Visitor Guidelines:

  • Visitors must check-in at the front desk and follow verbal or posted instructions.
  • If outside of front desk hours, visitors must check in at the nurses station prior to entering any patient rooms.
  • Masks are recommended for visitors, but not required. Masks are available at all hospital entrances.

If you have questions or concerns about these restrictions please call Carrie Musgrave, Infection Control | Risk Manager at 618.643.2361 ext. 1100.

Patients have the right to receive or deny any visitors.  

Visitation restrictions may be based on:

  • if the visitor could interfere with the patient’s care or the care of another patient
  • if the patient has infection control issues 
  • if the patient needs rest or privacy 
  • if the visitor or patient has behaviors that aren’t conducive to visitor/patient 
  • if an existing court order restricting contact is in place

 

Patient Care Team Liaison Line

Staying connected with your loved one’s care team is important during a hospital stay. The Patient Care Team Liaison line is available Monday-Friday from 8 am-4 pm (except holidays) to assist in coordinating family communication with hospital caregivers. We know patients feel better when they can connect with their families and friends. Although, due to COVID-19 we’ve had to change our visitation policies, we’re still committed to helping keep you connected to your loved one. 

  • Direct-dial- 618.643.5560
  • familyconnect@hmhospital.org
  • Monday-Friday- 8am-4pm