PRN - Patient Accounts Rep

Hours Per Pay Period

Department: Business Office


  • To ensure that there is efficient coverage in the Business Office so that registration, charge posting and billing functions are performed in a timely matter.
  • Education: Must possess high school diploma or equivalent.
  • Training and Experience: Must have good public relation skills and interact with people well. Basic typing & computer skills are necessary. Prior experience in a medical office setting & medical billing is preferred. Ability to handle several incoming calls while registering patients at the same time. Ability to work any shift, including weekends and holidays. Must maintain patient confidentiality and information per policy and procedures. Must be dependable, trustworthy & flexible.

The Patient Accounts Rep provides assistance to the Registration Supervisor, Billing Clerk, Charge posting clerk, Admitting Clerk, and Director of Revenue Integrity in billing and billing follow up duties, charge posting and registration duties and other office duties as assigned by the Director of Revenue Integrity. Position Responsibilities: 1.Greets & registers patients; obtains medical insurance information; obtains necessary signatures, expedites patient flow within hospital during registration. 2.Maintains proper billing follow up and reports any problem areas to the Registration Supervisor or the Director of Revenue Integrity. 3.Answers patient related questions on accounts in a courteous manner. Seeks assistance from the Director of Revenue Integrity when unable to reach a solution. 4.Answers phones, takes messages, handles the questions of patient calls, places calls to other departments using proper phone etiquette. 5.Completes all in-house training & mandatory classes offered or assigned by the Director of Revenue Integrity or the Education Department of the hospital. 6.Provides assistance to fellow employees in the office or any other department when directed to by the Director of Revenue Integrity. 7.Distributes registration forms to the appropriate departments in a timely manner. 8.Communicates with nursing staff & other department personnel regarding patient registration. 9.Participates in maintenance of complete confidential patient record. 10.Stays current on all hospital policies such as the Safety Policy, Emergency Preparedness Plan, Material Safety Data Sheets, HIPAA & Compliance and the hospital mission and vision statements. 11.Participates as a team member hospital wide. 12.Reports all areas of concern to the Director of Revenue Integrity. 13.Verifies patient account insurance information prior to distribution to the billing clerk. 14.Orientates new personnel as appropriate. 15.Assists the Business Office personnel with preparing letters, statements, etc. for outgoing mail. 16.Sorts incoming and outgoing mail and prepares with postage as needed. 17.Directs patients to the appropriate Business Office personnel to establish payment plans as policy directs. 18.Posts charges daily to patient accounts. 19.Organizes and executes projects as assigned. 20.Maintains & checks daily census reports for accuracy & communicates any changes with the Health Information Department 21.Maintains required records, reports, and files. 22.Keeps work area in a neat and orderly manner. 23.Assists the Business Office Employees with other office duties as assigned by the Director of Revenue Integrity.

Position Posted On: 06/03/2019

If interested, contact:

Mail your application to:
Hamilton Memorial Hospital
c/o Human Resources
PO Box 429
McLeansboro, IL 62859

Or, Fax your application to: 618-643-2875

Or, email your application to: Bobbie Hamblin.