Collections Coordinator

80 Hours Per Pay Period

Department: Business Office


  • The Collections Coordinator is responsible for overseeing cash receipts and follow through problem accounts and assisting with the disposition of those accounts, preparing and maintaining collection related records. Will ensure accurate information is captured during registration for the use of hospital departments. Will perform Insurance follow up duties as assigned by the Director of Revenue Integrity. Inputs necessary adjustments and follow up on accounts as approved by policy guidelines. Assists in the month end closing process.
  • Qualifications:
  • Education: Associates Degree or Equivalent
  • Training and Experience: Must have good public relation skills and interact with people well. Basic typing and computer skills are necessary. Previous Medical office experience preferred. Must be able to handle multitasking. Must maintain patient confidentiality and information per policy and procedures. Must be dependable, trustworthy and flexible.
  • Job Knowledge: Basic typing & computer skills are necessary

Position Responsibilities: 1. Greets and registers patients, obtains medical insurance information, obtains necessary signatures, expedites patient flow within the hospital. 2. Answers patient related questions on accounts in a courteous manner and makes payment arrangements according to hospital policy. Seeks assistance from the Director of Revenue Integrity when unable to reach a solution. 3. Answers phones, takes messages, handles the caller’s questions, places calls to physician and nurse and other staff using proper phone etiquette. 4. Completes all in-house training and mandatory classes offered or assigned by the Business Office Director or the Education Department of the hospital. 5. Provides assistance to fellow employees in the office or any other department if applicable. 6. Reviews the daily cash posting report and takes necessary action on the self-pay accounts. 7. Participates in maintenance of complete confidential patient record. 8. Stays current on all hospital policies such as the Safety Policy, Emergency Preparedness Plan, Material Safety Data Sheets, HIPAA and compliance and the hospital mission and vision statements. 9. Participates as a team member hospital wide. 10. Reports all areas of concern to the Director of Revenue Integrity. 11. Orientates new personnel as appropriate. 12. Reviews patient account statement data and prepares reports to send out statements on patient accounts. 13. Helps patient complete the necessary financial applications and establish payment plans according to hospital policy. 14. Prepares and maintains records and reports documenting status and amount of past due accounts including updating patient records for billing and demographics. 15. Organizes and executes projects as assigned. 16. Maintains constant communication with the billing staff regarding primary and secondary insurance payments. 17. Maintains required records, reports, and files. 18. Keeps work area in a neat and orderly manner. 19. Assists the Business Office Employees with other office duties as assigned by the Director of Revenue Integrity. 20. Reviews accounts for collection and assists in recommendation of disposition, IE, uncollectible, collection agency, or legal action. 21. Makes recommendation on credit and collection policies as changes are needed. 22. Takes payments from patients and assists with any payment issues and offers solutions. 23. Prepares and obtains signed payment arrangement from patients or guarantor. 24. Coordinates transmittal of Clinic and Hospital accounts written off to the collection agency and maintains constant communications with the collection agency(s). 25. Works with the Director of Revenue Integrity on patient financial statements for charity care or reductions consideration.

Position Posted On: 06/28/2019

If interested, contact:

Mail your application to:
Hamilton Memorial Hospital
c/o Human Resources
PO Box 429
McLeansboro, IL 62859

Or, Fax your application to: 618-643-2875

Or, email your application to: Bobbie Hamblin.